Home Cleaners Sydney — how we collect, use, and protect your personal information
Summary: We collect your contact and booking details to operate our cleaning service. We do not sell your information to third parties. You can request access to, correction of, or deletion of your data at any time by emailing info@homecleanerssydney.com.
Home Cleaners Sydney ("we", "us", "our") is a professional house cleaning service based in Sydney, New South Wales, Australia. We operate the website located at homecleanerssydney.com.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information we receive from you when you visit our website, contact us by phone or email, submit a quote request, or book our cleaning services.
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
We may collect the following types of personal information:
We do not collect sensitive information such as health information, government identifiers, or financial account details beyond what is necessary to process payment for our services.
We collect personal information through the following channels:
We only collect personal information that is necessary for the purposes described in this Policy. Where possible, we collect information directly from you rather than from third parties.
We use the personal information we collect for the following purposes:
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:
We use trusted third-party tools and platforms to operate our business. These providers may receive limited personal information as necessary to perform their function. They include:
All third-party providers we use are required to handle personal information securely and only for the purposes we direct. Where these providers are located outside of Australia (such as in the United States), we take reasonable steps to ensure they comply with comparable privacy standards.
We may disclose your personal information where required to do so by law, court order, or other government or regulatory authority, or where we believe disclosure is necessary to prevent fraud, protect public safety, or enforce our rights.
If our business is sold or merged, personal information we hold may be transferred to the new owner as part of that transaction, subject to equivalent privacy protections.
Our website uses cookies — small text files stored on your device — to improve functionality and analyse how visitors use the site. We use the following types of cookies:
Required for the website to function correctly. These cannot be disabled without affecting core functionality, such as form submission and page navigation.
We use Google Analytics to understand how visitors interact with our website — which pages are visited, how long people spend on the site, and how they arrived. This data is aggregated and anonymised; it is not used to identify you personally.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.
If we run Google Ads or other paid advertising, cookies may be used to track conversions (i.e. whether someone who clicked an ad went on to submit a quote request). These cookies do not contain personally identifiable information.
Most web browsers allow you to control cookies through your browser settings. Disabling cookies may affect your experience on our website. For more information about managing cookies, visit allaboutcookies.org.
We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it against unauthorised access, loss, misuse, or disclosure.
These measures include:
Our website is hosted on servers located in Australia or with reputable international hosting providers. Where data is stored or processed outside Australia (for example, via Google's US-based infrastructure), we rely on those providers' compliance with applicable international data transfer standards.
No data transmission over the internet is completely secure. While we take all reasonable precautions, we cannot guarantee the security of information you transmit to us online.
We retain personal information for as long as necessary to:
When personal information is no longer required for these purposes, we delete or de-identify it. Customer contact details for marketing communications are retained until you opt out or request deletion, after which they are removed promptly.
Under the Australian Privacy Principles, you have the following rights in relation to your personal information:
You may request access to the personal information we hold about you. We will respond to your request within 30 days. We may need to verify your identity before providing access.
If you believe any personal information we hold about you is inaccurate, outdated, or incomplete, you may ask us to correct it. We will take reasonable steps to correct the information promptly.
You may request that we delete your personal information. We will comply unless we are required to retain the information by law (for example, for tax or legal purposes) or it is necessary to resolve an outstanding dispute.
If you believe we have breached the Australian Privacy Principles in handling your personal information, you may make a complaint to us first. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
To exercise any of these rights, please contact us at info@homecleanerssydney.com.
We may occasionally send you promotional emails or SMS messages about our services, seasonal offers, or cleaning tips. We will only do this:
Every marketing communication we send will include a clear and easy way to unsubscribe or opt out. You can also unsubscribe at any time by emailing us at info@homecleanerssydney.com with "Unsubscribe" in the subject line.
We comply with the Spam Act 2003 (Cth) in relation to all electronic marketing communications.
Our website may contain links to external websites — such as our Google Business Profile, social media pages, or industry resources. These third-party websites have their own privacy policies, which we have no control over and are not responsible for.
We recommend reviewing the privacy policy of any website you visit through a link on our site before providing personal information to that site.
Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information without appropriate parental consent, please contact us immediately and we will delete the information promptly.
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or service offerings. When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically. Continued use of our website or services after changes are published constitutes your acceptance of the updated policy.
For significant changes affecting how we use your personal information, we will endeavour to notify existing customers directly by email where practicable.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:
📍 Sydney, NSW, Australia
We aim to respond to all privacy enquiries within 5 business days. For formal access or deletion requests, please allow up to 30 days for a full response.