The terms that apply when you book or use any Home Cleaners Sydney service. Please read these before your first booking.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer", "you", "your") and Home Cleaners Sydney ("we", "us", "our", "the Company"), a professional house cleaning business operating in Sydney, New South Wales, Australia.
By requesting a quote, confirming a booking, making payment, or allowing our team access to your property, you acknowledge that you have read, understood, and agree to be bound by these Terms in full. If you do not agree to these Terms, please do not book our services.
These Terms apply to all cleaning services offered by Home Cleaners Sydney, including but not limited to regular cleaning, general cleaning, deep cleaning, end of lease cleaning, carpet steam cleaning, and apartment cleaning, whether booked via our website, by telephone, by email, or by any other means.
Home Cleaners Sydney provides professional residential cleaning services across greater Sydney, New South Wales. Our services include:
The specific scope of each service is described in detail on our website at homecleanerssydney.com. We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.
Our full cleaning checklist describes exactly what is and is not included in each service type. Please review it before booking if you have specific requirements.
Bookings can be made via our website contact or quote form, by phone at 0488 857 577, or by email at info@homecleanerssydney.com. A booking is not confirmed until you receive written or verbal confirmation from a member of our team.
All quotes are provided based on the information you supply about your property (number of bedrooms, bathrooms, property type, and any requested add-ons). Quotes are valid for 14 days from the date of issue. Accepting a quote — whether verbally, in writing, or by making payment — constitutes your agreement to these Terms.
You agree to provide accurate and complete information when requesting a quote or making a booking. If the property condition, size, or requirements differ materially from the information provided at the time of booking, we reserve the right to:
Our quoted prices assume a property in a reasonable state of cleanliness. For properties that have been unoccupied for an extended period, have experienced hoarding, building work, severe pet odours, or other unusual conditions, additional charges may apply. We will always notify you before commencing additional work and obtain your approval of any revised price.
Please note: If inside cupboards are required as part of an end of lease or deep clean, they must be completely empty before our team arrives. If cupboards are not empty, this portion of the service cannot be completed and no refund or adjustment will be made for the time loss caused.
All prices are listed in Australian dollars (AUD) and are inclusive of GST. Current pricing for all services is published on our website at homecleanerssydney.com/price. The quoted price for your specific booking will be confirmed before your appointment.
All quoted prices include labour, professional-grade eco-friendly cleaning products, and all necessary equipment. We do not charge separately for these items unless otherwise agreed in writing.
Discounts for recurring bookings are applied as follows:
| Frequency | Discount Applied | Minimum Bookings |
|---|---|---|
| Weekly | 15% off standard rate | Ongoing (no minimum) |
| Fortnightly | 10% off standard rate | Ongoing (no minimum) |
| Monthly | 5% off standard rate | Ongoing (no minimum) |
Recurring discounts do not apply to end of lease, deep cleaning, carpet cleaning, or one-off bookings unless otherwise specified in writing.
Payment is due on the day of service unless a prior arrangement has been made in writing. We accept payment by bank transfer, credit card, debit card, or other methods as agreed at the time of booking. Invoices not paid within 7 days of the service date may incur a late payment fee of 10% of the invoice amount.
We are committed to transparent pricing. We will never add charges at the time of service that were not agreed in advance. If additional scope is identified on the day, we will notify you before commencing any work beyond the original quote.
Our pricing commitment: The price you are quoted is the price you pay. All equipment, products, and GST are included. We do not charge travel fees within our service area.
We understand that circumstances change. Our cancellation policy is as follows:
| Notice Given | Fee Applied |
|---|---|
| More than 48 hours before scheduled start | No charge — full refund if prepaid |
| 24–48 hours before scheduled start | 50% of the booked service price |
| Less than 24 hours before scheduled start | 100% of the booked service price |
| No show / locked out on arrival | 100% of the booked service price |
Cancellation fees reflect the cost of committing our team's time and the loss of income from other bookings declined to accommodate yours. We appreciate your understanding.
You may reschedule a booking at no charge if you provide at least 48 hours notice. Rescheduling requests with less than 48 hours notice are treated as a cancellation for the purposes of the fee schedule above, unless an alternative date within 7 days is agreed upon.
We reserve the right to cancel or reschedule a booking in the event of unforeseen circumstances including staff illness, severe weather, vehicle issues, or other events beyond our reasonable control. In such cases, we will notify you as early as possible and offer the next available appointment at no additional charge. We will not be liable for any loss or inconvenience arising from a cancellation made in good faith under these circumstances.
Regular cleaning schedules operate with no lock-in contract. You may cancel your ongoing schedule at any time by providing at least 48 hours notice before your next scheduled appointment. Individual cancellation fees as outlined above still apply to any specific booking cancelled with insufficient notice.
You are responsible for ensuring our team has unobstructed access to your property at the agreed appointment time. This may be via your presence at the property, a key left in an agreed secure location, a lockbox code, or access via building management for strata properties.
If our team arrives at your property at the scheduled time and is unable to gain access for any reason — including but not limited to no one being present, keys not being available, access codes not working, or the property being occupied in a way that prevents cleaning — a 100% cancellation fee will apply and the booking will be treated as a no-show.
You must inform us at the time of booking if pets will be present at the property during the clean. For the safety of our team and your pets, we request that animals are secured or confined to an area where cleaning will not take place. We reserve the right to decline to enter areas where unsecured animals pose a risk to our team.
Where you provide a key for access to your property, it will be handled with care and returned as agreed. We accept no liability for loss or damage caused by key provision unless resulting from our gross negligence.
You agree to ensure the property is reasonably safe for our team to work in — including that utilities (water, electricity) are available and functional, and that there are no known hazards (asbestos, mould infestations, biohazards, structural risks) that could endanger our staff. If a hazard is identified on arrival, we reserve the right to suspend the clean until the hazard is resolved, and a cancellation fee may apply.
Our commitment: If you are not completely satisfied with any aspect of your clean, contact us within 24 hours and we will return to re-clean the affected areas at no charge.
Our satisfaction guarantee applies to all bookings subject to the following conditions:
To make a satisfaction complaint, please contact us by phone at 0488 857 577 or email at info@homecleanerssydney.com within 24 hours of service completion. Please include your name, property address, booking date, and a description of the concern (photographs are helpful but not required).
Upon receiving a valid complaint, we will schedule a re-clean of the affected areas at the earliest mutually convenient time — typically within 48–72 hours. If a re-clean is not possible or does not resolve the concern to your satisfaction, we will discuss an appropriate remedy on a case-by-case basis, which may include a partial or full service credit at our discretion.
Our Bond Back Guarantee: If your property manager or agent identifies cleaning issues directly related to our service within 72 hours of completion, we will return and re-clean those specific areas at no additional charge.
Our bond back guarantee applies exclusively to our End of Lease Cleaning service and is subject to the following conditions:
The bond back guarantee does not apply to:
The bond back guarantee is a commitment to re-clean specific areas identified as unsatisfactory — it is not a guarantee that your bond will be returned by your landlord or agent, nor is it a cash refund guarantee. Bond return decisions are made by the landlord or agent and are subject to factors outside our control.
Home Cleaners Sydney holds current public liability insurance covering our cleaning operations across Sydney. This insurance provides cover for accidental property damage or personal injury caused by our team during the course of a booked cleaning service.
To the maximum extent permitted by applicable Australian law, our total liability to you for any claim arising from or in connection with a booking — whether in contract, tort (including negligence), or otherwise — shall not exceed the total amount paid by you for the specific service giving rise to the claim.
We are not liable for:
Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law (ACL) contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Our liability for a failure to comply with a consumer guarantee is limited, where permitted by the ACL, to the resupply of the service or payment of the cost of having the service resupplied.
Important: All damage claims must be reported to us within 24 hours of the completion of the clean. Claims reported after this period cannot be assessed or accepted.
If you believe our team has caused damage to your property or belongings during a cleaning service, you must notify us in writing (by email to info@homecleanerssydney.com) within 24 hours of the service completion. Your notification should include:
Upon receiving a damage report, we will assess the claim and respond within 3 business days. We may request access to inspect the damage in person or seek assessment from a relevant tradesperson or valuer. We will work with you in good faith to reach a fair resolution.
We strongly recommend that prior to any cleaning appointment, you:
We are not liable for damage to items that were not disclosed as requiring special handling, or for pre-existing damage that was not documented before our service commenced.
We expect all customers to treat our team members with respect and dignity. Home Cleaners Sydney has a zero-tolerance policy for harassment, aggression, verbal abuse, discrimination, or any other conduct that makes our staff feel unsafe or uncomfortable.
If a member of our team is subjected to unacceptable conduct at your property, we reserve the right to:
Our team members will never clean in areas where they feel unsafe. You agree to ensure that the working environment at your property is safe, respectful, and free from hazards before and during our visit.
Our cleaners are engaged, trained, and managed by Home Cleaners Sydney. By booking our services, you agree not to directly solicit, engage, or employ any cleaning team member introduced to you through our services — whether as an employee, contractor, or in any other capacity — for a period of 12 months from the date of the most recent booking.
A breach of this clause will entitle us to claim a fee equivalent to $2,500 AUD as liquidated damages, which represents a reasonable pre-estimate of our recruitment, training, and loss-of-service costs arising from such a breach.
This clause does not prevent you from responding to a public advertisement placed by an individual team member after their employment with us has ended.
The collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is available at homecleanerssydney.com/privacy-policy. By agreeing to these Terms, you also acknowledge and accept our Privacy Policy.
We handle all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Our website at homecleanerssydney.com is provided for your personal, non-commercial use for the purpose of learning about our services, requesting quotes, and making bookings. You must not use our website:
All content on our website — including but not limited to text, images, pricing information, the cleaning checklist, logos, and service descriptions — is the intellectual property of Home Cleaners Sydney or our content licensors. You may not reproduce, distribute, or commercially exploit any part of our website content without our express written permission.
While we take reasonable care to ensure the accuracy of information on our website, pricing, inclusions, and service details may be updated from time to time. The confirmed quote for your specific booking is the authoritative pricing reference — not the website at any given point in time.
We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. The "Last Updated" date at the top of this page will be revised accordingly.
For existing regular cleaning customers, material changes to these Terms will be communicated by email with at least 14 days notice before they take effect. Continued use of our services after that period constitutes acceptance of the updated Terms.
For new bookings, the Terms in effect at the time of booking apply.
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales for the resolution of any dispute arising from or in connection with these Terms or our services.
Before commencing any legal action, you agree to first contact us in writing at info@homecleanerssydney.com and allow us a reasonable opportunity (no less than 14 days) to respond and attempt to resolve the dispute in good faith. This does not prevent either party from seeking urgent injunctive or other interim relief from a court where appropriate.
Nothing in these Terms limits or excludes any rights you have under the Australian Consumer Law. For more information about your consumer rights, visit the Australian Competition and Consumer Commission (ACCC) website at accc.gov.au or contact your state or territory consumer protection agency.
If you have any questions about these Terms and Conditions, wish to make a complaint, or need to discuss a specific booking, please contact us using the details below. We aim to respond to all enquiries within 2 business days.
Professional house cleaning across all Sydney suburbs. Transparent, trustworthy, backed by our satisfaction guarantee.